Terms and conditions

1. The service and operator

LunaLoom offers personal digital astrology readings, starting with a natal chart report, delivered as a PDF. No account or subscription is required. The operator is based in Lithuania; legal business name, postal address and customer contact details are pending and must be added before paid orders open.

Calculating your chart and reading its first page is free and is not an order. The total price, including VAT, is shown before you pay. If a discount is shown, its end time is real and the full price applies after it.

2. What a reading is—and is not

Readings are calculated from your birth details and written with the help of AI, then checked automatically against the calculated chart. Astrology is an interpretive tradition for reflection and entertainment, not a science. Readings are not consultations with a professional astrologer and do not guarantee accuracy, future events or outcomes.

Positions are calculated by an astronomical ephemeris service. Without a birth time, the rising sign and houses can’t be calculated and are left out. Incorrect birth details give an incorrect chart. Readings are not medical, financial or legal advice and should not be relied on for professional or high-stakes decisions.

3. Your information and use of the service

Provide accurate details to the best of your knowledge, and only submit information you are entitled to share. If you create a gift reading for someone else, obtain their permission to use their birth details.

Do not use the service unlawfully, attempt to disrupt it or bypass its safeguards. You are responsible for checking the email address you provide.

4. Orders and delivery

A successful payment buys one personalised PDF report for the birth details you entered. There is no recurring charge.

The report is written from your birth details and delivered as a PDF attached to an email sent to the address you provide. We do not keep a copy, so keep the email or a downloaded copy if you want continued access. See the Privacy Policy for storage details.

Generation or email delivery may be delayed by service failures. Reports usually arrive within 15 minutes; if one has not arrived within 24 hours, we will refund you. The operator must provide a customer contact and a clear process for missing or defective deliveries before accepting paid orders.

5. Cancellation, refunds and consumer rights

Nothing in these terms limits mandatory consumer rights. Consumers in the EU generally have a 14-day right of withdrawal for distance contracts, subject to statutory exceptions.

For digital content supplied during that period, the withdrawal right may be lost only where the legally required conditions are met, including prior express consent to begin supply and acknowledgment of the loss of that right. Before you pay, we ask you to confirm that your report may start straight away and that you lose the right to cancel once it has been delivered.

Your rights concerning digital content that is not supplied or does not conform to the contract remain unaffected. The operator must publish the cancellation contact and procedure before paid checkout opens.

6. Your PDF

You may download, print and keep your PDF for personal use, or give it to the intended gift recipient. Do not resell the reading or use LunaLoom’s branding to suggest affiliation or endorsement. This does not restrict any rights that applicable law gives you.

You retain your rights in the information you submit. You allow us to process it for the purpose of producing and delivering the requested reading, as described in the Privacy Policy.

7. Availability and responsibility

We aim to provide a working service, but uninterrupted availability and error-free AI output cannot be guaranteed. Keep your own downloaded copy of the PDF.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer protections. No interpretation in a reading should replace your own judgment or appropriate professional guidance.

8. Applicable law and disputes

These terms are subject to Lithuanian law, without depriving consumers of mandatory protections available in their country of residence. These terms do not require consumers to give up access to a court or dispute resolution rights provided by law.

Customer contact and relevant consumer dispute-resolution details must be completed before paid sales begin.

9. Changes

We may update these terms for future use of the service. The version applicable to a paid order is the version presented when that order is placed, subject to mandatory law.